Frequently Asked Questions
Everything you need to know about your Island Records Official Store order.
When will my pre-order item ship?
Pre-order items ship to arrive as close to the release date as possible. Please check the specific product page for the estimated shipping date. If your order contains both pre-order and in-stock items, the entire order will ship together once the pre-order item is available.
What should I do if my vinyl arrives damaged?
We take great care in packaging, but if your record arrives warped or damaged, please contact our support team within 14 days of delivery with photos of the damage and your order number to arrange a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties and taxes.
Can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy for apparel and merchandise?
Unworn and unwashed apparel can be returned within 30 days of purchase. Items must be in their original condition with all tags attached. Please note that digital downloads and opened media are non-refundable.