Island Records Official Store Returns & Exchanges
We want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy for all items in their original, sealed condition. Please note that digital downloads and opened media are ineligible for return due to the nature of the product.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Securely pack the products in their original packaging, ensuring all vinyl, CDs, or apparel are protected to prevent damage during transit.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing